Shipping Policy
Last updated: March 23, 2026
This Shipping Policy applies to purchases made from The Reformer Store, operated by NAYA Yoga & Pilates LLC.
We aim to deliver your order safely and efficiently across the United Arab Emirates. Please review our delivery policy below before placing your order.
1. Delivery Charges
A delivery charge of AED 20 will apply to all orders below AED 250.
2. Remote Area Deliveries
For orders received from remote locations within the United Arab Emirates, additional delivery charges may apply depending on the delivery destination.
Customers are encouraged to contact our sales team for more information regarding remote area delivery charges before placing an order.
3. Delivery Availability
Delivery services are available across the United Arab Emirates. Delivery timelines may vary depending on product availability, order confirmation, delivery location, and access conditions.
4. Delivery of Large Equipment
Certain Pilates equipment or oversized items may require special handling, scheduled delivery, or installation coordination. In such cases, our team may contact you to confirm the delivery arrangement.
5. Delays
While we strive to deliver all orders within the expected timeframe, delays may occasionally occur due to factors beyond our control, including remote location access, public holidays, weather conditions, or logistics constraints.
6. Contact Us
If you would like to know more about delivery charges, remote area shipping, or order dispatch, please contact us.
NAYA Yoga & Pilates LLC
The Reformer Store
United Arab Emirates